Orders:
Most orders are processed between 1-3 business day of receipt, depending on product availability. Processing time does not include weekends or holidays.
A valid phone number and email must be provided to guarantee delivery.
Payment Methods Accepted:
We do our best to accommodate most methods of payment.
We accept the following cards – Visa, MasterCard, Discover, and American Express. We also accept payment through PayPal.
Change of Address:
We move fast when it comes to preparing orders and ship them. If you need to do a sudden change of address contact Customer Support at 1-844-805-6004 and/or info@wearemermaids.com at your earliest convenience. By 5:00 PM (PST) most orders from the day will likely be on their way. * If your payment was made through PayPal, due to their customer protection policies it is not possible to change the address once the order has been placed. Contact Customer Support for further assistance. Freight orders are not eligible for change of address (applicable to big & bulky items) due to the scheduling with the delivery partner, securing the pickup, trailer spot and a proper ETA.
Important: you must inspect the box containing your item before signing in case ofevident damage to the packaging or hints that the contents may have been compromised, so the delivery ticket can be properly assessed with "Damage" or "Subject to Inspection". On freight items, you must sign the BOL (Bill of Lading) as proof of inspection, therefore should there be any issues, the refund/return can be processed without setbacks.
Shipping:
We ship products anywhere in the United States and you can trust that your order will be quickly processed and safely delivered. Our shipping charges are determined by the total price of your order, excluding applicable sales tax. We do not ship to destinations outside the United States.
Damages:
We have a thorough inspection process before dispatching, so damage is rare. Nevertheless, you should inspect your item(s) upon arrival for any and all details you may consider as "damage" and document it with photos, including box markings for product and model number. You have a maximum of 5 days to report delivery related damage(s) to both the carrier and us at We Are Mermaids. The item MUST be in its original box.
Contact Customer Support at 1-844-805-6004 and/or info@wearemermaids.com with your Name, Order Info, and Photos and we will find a prompt resolution. (Freight Items Note: You are not obligated to accept delivery when in evidence of damage. You must sign the BOL (Bill of Lading) upon delivery, where notes should be made if necessary so any issue can be assessed properly.)